Public administration and the citizen: administrative burdens, policy effects and the art of the impossible
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American University
Abstract
This dissertation examines the effect of public administration on the citizen-client,
citizen-community and bureaucrat-citizen. The first chapter, “Hostages to Compliance”:
Towards a Reasonableness Test for Administrative Burdens, examines how the use of
administrative rules and burdens affects citizens. It provides a reasonableness test for bureaucrats
to use when applying administrative requirements to citizen-clients. The second chapter, The
Indian Child Welfare Act’s Preferential Placement Mandates and Permanent Outcomes for
Children, assesses the effect of the Indian Child Welfare Act’s preferential placement mandates
on the likelihood of an American Indian or Alaska Native child being permanently placed out of
the foster care system. The paper demonstrates the need for data collection in order to understand
the effects of public administration on a particular community of citizens. Lastly, the third
chapter, “Wishy-Washy Chocolate Hearts”: The Art of the Impossible Job, centers on how
public administration structures and expectations affect public administrators. I found that
focusing on the process of administration as the product helped bureaucrats feel like they had
achieved a measure of success in an impossible job.
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Doughty, M. (2018). Public administration and the citizen: Administrative burdens, policy effects and the art of the impossible. Retrieved from ProQuest Digital Dissertations. (AAT 10978599)